Return Policy

Exchanges/Refunds/Return

Unfortunately, PUFF AND LEAF SMOKE does not accept returns, exchange, refund. If you would like to cancel an order, please make sure to contact us 24 hours or less after you place the order. Please contact us at "PUFFANDLEAF@GMAIL.COM" with any questions or concerns, and Our member will do all possible to assist you. If you do not contact us within 24 hours of placing an order, your order cannot be canceled. Additionally, notwithstanding the foregoing, if your order is already in the process of being created, it cannot be canceled for any reason whatsever.

 Unfortunately, we do not cover shipping charges for returned items and mailing of return shipments is at the purchasers expense. We are not responsible for lost packages upon return, and we highly suggest sending your package with insurance and a signature required so that your package is trackable.

Restock Fees Policy

At puff and leaf smoke, we value our customers and want to provide them with the best service possible. However, due to the nature of our products, we have to charge a restock fee for any order that is request to canceled. The restock fee is 15% of the order total, which covers the costs of handling, packing and payment processing fees. This fee is non-negotiable and will be deducted from your refund amount.

Please note that we do not accept returns, exchanges or refunds for any reason. If you have any questions or concerns about your order, please contact us at puffandleaf@gmail.com and we will do our best to assist you. We appreciate your understanding and support.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or glass, clothing, t-shirt, shirt, jacket), custom products (such as special orders or personalized items printed t-shirt), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

If you have any question please feel free to reach to us on our email or chat support, call. 

Shipping costs

If you are seeking a return/refund/exchange for reasons outside of our control (eg. if you didn't pick your package up at the post office and it was sent back, or you made a mistake in your address, or any other reason through no fault of ours) then you will be responsible for paying for your own shipping costs for returning your item AS WELL AS those costs we incurred to ship the item to you (even if shipping was 'free' for your purchase). Shipping costs are non-refundable. Further, Canada Post and other couriers generally charge us a second shipping charge if they are forced to return a package to us - we are charged both to ship the package out to you and then for them to return it back to us if you don't pick your package up or you miss or refuse your delivery and it's sent back to us, for examples. If you receive a refund, all cost of shipping that we incur and that are outside of our fault/control will be deducted from your refunded amount. Some item returns may be subject to a restocking fee (generally 15-25%) if sent back to us without authorization or with the need for out-of-the-ordinary effort on our part to return it to our shelves or supplier - Special Orders, large-quantity orders or heavy-weight items, or those that need to be re-packaged, and under other circumstances at our sole discretion may be assessed a reasonable restocking fee, so please obtain our thorough and informed authorization before sending back or refusing any delivery.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.